Privacy policy

TMC Supplies Limited, trading as TMC Global, is the data controller for the information described here.

Registered office:

T1 (Top Floor), 10 Upper High Street, Epsom, England, KT17 4QJ

Company number:

15238943

VAT number:

GB 463 099 277

Email:

sales@tmcglobal.co.uk

If you have a question about this notice, or want to exercise any of the rights below, email us at sales@tmcglobal.co.uk.

When you send an enquiry

Our enquiry and quotation forms ask for your name, email address and your message. You can also give a phone number, a company name and the part number or product you are asking about. We use this only to answer you and, if it leads to an order, to supply the goods.

We also record a one-way hashed version of your IP address. A hash cannot be turned back into an address; we use it only to stop the same form being submitted automatically hundreds of times.

When you become a customer

We keep the contact details, addresses and order history needed to quote, supply, invoice and support you, and the records we are required by law to keep for tax and VAT purposes.

When you visit the site

Our web host keeps standard server logs. We do not use Google Analytics, advertising pixels, session recording or any other tracking on this website.

• Answering your enquiry — our legitimate interest in responding to someone who has contacted us about our goods.
• Supplying an order — performance of our contract with you.
• Accounting and VAT records — our legal obligation.

We do not send marketing email to people who have only made an enquiry. If we ever start, we will ask first and every message will have an unsubscribe link.

This website does not use advertising or analytics cookies, so there is no cookie banner to dismiss.

Our staff system on a separate address uses a single sign-in cookie, which is strictly necessary for staff to log in and is not used for tracking.

We do not sell personal data and we do not share it for marketing. We use a small number of suppliers who process data on our behalf under contract:

• our web hosting provider, which stores the site and database;
• our email provider, which carries enquiry and business email;
• our accountants and, where a sale requires it, couriers and suppliers who need delivery details to fulfil your order.

We may also disclose information where the law requires it.

Our website, database and email are hosted within the United Kingdom or the European Economic Area. If any provider we use transfers data outside the UK, we rely on the safeguards UK data protection law requires, such as the International Data Transfer Agreement or UK Addendum.

• Enquiries that do not lead to business — up to two years from our last contact, then deleted.
• Customer and order records — seven years from the end of the financial year they relate to, which is what UK tax and VAT record-keeping requires.
• Hashed IP records — up to twelve months.

Under UK GDPR you can ask us to:

• give you a copy of the personal data we hold about you;
• correct anything that is wrong;
• delete it, where we are not required to keep it for tax or legal reasons;
• restrict or object to how we use it;
• provide it in a portable format.

Email sales@tmcglobal.co.uk and we will respond within one month. There is no charge.

Access to customer records is limited to staff who need it, protected by individual logins, and every change is recorded. The site is served over HTTPS.

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

If we change this notice we will update the date at the top of the page.

Manufacturer names, part numbers and trade marks shown on this site are used only to identify the parts we supply. They remain the property of their owners. Unless we say so explicitly on the page, we are not an authorised distributor for, or endorsed by, any manufacturer named here.